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Refund Policy
Effective Date: September 2024
At TravelKeep, we are committed to providing reliable and efficient services. Please review our refund policy carefully before making any payments.
1. Non-Refundable Fees
- Subscription Fees: All subscription payments made for TravelKeep plans are strictly non-refundable, regardless of usage status or duration.
- OTC (One-Time Charges): Any one-time charges (including setup fees, onboarding fees, or customization fees) are non-refundable under all circumstances.
2. Billing & Payment Terms
- All payments must be made in advance for continued access to TravelKeep services.
- Failure to pay on time may result in temporary suspension or permanent termination of access.
- Users are responsible for ensuring accurate payment details and timely renewals.
3. Service Usage Responsibility
- Users are encouraged to review features and request demos (if available) before subscribing.
- No refunds will be provided for
- Partial usage
- Unused subscription periods
- Change of business needs or preferences
4. Cancellation Policy
- Users may cancel their subscription at any time.
- Cancellation will stop future billing, but no refunds will be issued for the current active billing period.
- Access will remain active until the end of the paid subscription cycle.
5. Technical Issues
- In case of technical issues, users should contact TravelKeep Support immediately.
- Our team will make reasonable efforts to resolve issues promptly.
- Refunds will not be issued for temporary service disruptions, but service credits may be considered at management discretion.
6. Unauthorized Transactions
- If you believe a payment was made without authorization, notify us within 7 days of the transaction.
- We will investigate the issue; however, approval of any refund (if applicable) will be at our sole discretion.
6. Changes to This Policy
- TravelKeep reserves the right to update or modify this refund policy at any time without prior notice.
- Continued use of the service after changes implies acceptance of the updated policy.
10. Contact Us
For any billing or refund-related inquiries:
- Email: [email protected]
- Phone: +88 09696201414
- Address: 116/117 DIT Extension Road, G-Nat Tower 5th Floor, Fakirapool, Dhaka 1000
Thank you for choosing TravelKeep to manage your business operations securely and efficiently.
