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Refund Policy

Effective Date: September 2024

At TravelKeep, we are committed to providing reliable and efficient services. Please review our refund policy carefully before making any payments.

1. Non-Refundable Fees
  • Subscription Fees: All subscription payments made for TravelKeep plans are strictly non-refundable, regardless of usage status or duration.
  • OTC (One-Time Charges): Any one-time charges (including setup fees, onboarding fees, or customization fees) are non-refundable under all circumstances.
2. Billing & Payment Terms
  • All payments must be made in advance for continued access to TravelKeep services.
  • Failure to pay on time may result in temporary suspension or permanent termination of access.
  • Users are responsible for ensuring accurate payment details and timely renewals.
3. Service Usage Responsibility
  • Users are encouraged to review features and request demos (if available) before subscribing.
  • No refunds will be provided for
    • Partial usage
    • Unused subscription periods
    • Change of business needs or preferences
4. Cancellation Policy
  • Users may cancel their subscription at any time.
  • Cancellation will stop future billing, but no refunds will be issued for the current active billing period.
  • Access will remain active until the end of the paid subscription cycle.
5. Technical Issues
  • In case of technical issues, users should contact TravelKeep Support immediately.
  • Our team will make reasonable efforts to resolve issues promptly.
  • Refunds will not be issued for temporary service disruptions, but service credits may be considered at management discretion.
6. Unauthorized Transactions
  • If you believe a payment was made without authorization, notify us within 7 days of the transaction.
  • We will investigate the issue; however, approval of any refund (if applicable) will be at our sole discretion.
6. Changes to This Policy
  • TravelKeep reserves the right to update or modify this refund policy at any time without prior notice.
  • Continued use of the service after changes implies acceptance of the updated policy.
10. Contact Us
For any billing or refund-related inquiries:
  • Email: [email protected]
  • Phone: +88 09696201414
  • Address: 116/117 DIT Extension Road, G-Nat Tower 5th Floor, Fakirapool, Dhaka 1000

Thank you for choosing TravelKeep to manage your business operations securely and efficiently.

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