1. Data We Collect

We may collect and process the following types of data when you use TravelKeep:

• Account Information: Name, business email, phone number, and company details provided during account registration.
• Usage Data: Information about how you use our platform, including login history, API usage, and system interactions.
• Payment Data: Billing information, payment method details, and transaction history for subscriptions.
• Support and Communication Data: Information shared through customer support, chat, or feedback forms for issue resolution and service improvement.
• Technical Data: IP address, browser type, device identifiers, and access logs for security and analytics.

2. How We Use Your Data

We use the collected data to operate, improve, and secure our platform:

• Service Operation: To authenticate users, manage accounts, and deliver platform functionality.
• Billing and Transactions: To process payments and manage subscription billing cycles.
• Service Improvement: To analyze usage data, enhance features, and provide better performance and reliability.
• Security and Compliance: To detect, prevent, and respond to potential fraud, security breaches, or legal requirements.
• Marketing Communications: With your consent, we may send you updates, product news, and promotional materials.

3. Legal Basis for Processing

We process personal data under the following lawful bases:

• Performance of a Contract: To provide you access to TravelKeep’s SaaS services and related features.
• Legal Obligation: To meet legal, tax, and compliance requirements applicable to our business.
• Legitimate Interests: To maintain and improve our services, prevent misuse, and ensure platform stability.
• Consent: For marketing and communication purposes, where you have explicitly given consent.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share it only under the following conditions:

• Service Providers: Trusted partners that assist us with hosting, payment processing, analytics, and customer support.
• Legal Authorities: Where required by law, we may disclose data to comply with lawful government or regulatory requests.
• Business Transactions: In case of a merger, acquisition, or business transfer, your data may be included as part of that process.

5. Data Retention

We retain your personal and business data only as long as necessary to fulfill service purposes, comply with legal obligations, and resolve disputes.

6. Security Measures

We implement strict security protocols, including encryption, firewalls, and access controls, to protect your data against unauthorized access, loss, or misuse.

7. Your Rights

As a user, you have the following rights regarding your data:

• Access and Correction: You can request to view, update, or correct your personal or company data at any time.
• Data Portability: You may request a copy of your data in a structured format.
• Erasure and Restriction: You may request deletion or limitation of your data processing.
• Withdraw Consent: You can withdraw your consent for marketing communications at any time.

8. Cookies and Tracking

TravelKeep uses cookies and similar technologies to enhance functionality, improve performance, and personalize user experience. You can manage cookie preferences in your browser settings.

9. Policy Updates

We may revise this Privacy Policy periodically to reflect system updates or legal changes. Continued use of the platform signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or data handling practices, please contact us:

• Email: [email protected]
• Phone: +88 09696201414
• Address: 116/117 DIT Extension Road, G-Nat Tower 5th Floor, Fakirapool, Dhaka 1000